Refund policy

MEOI - RETURN & REFUND POLICY

Thank you for shopping with Meoi.

This Return & Refund Policy applies to purchases made through meoi.store and covers all products sold by Meoi unless a product page clearly states a specific exception.

We want you to have a great shopping experience with Meoi. If you are not completely satisfied with your purchase, we are here to help.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

1. 60-Day Return Window

You may request a return within 60 days after your order has been delivered.

Return requests submitted after this period may not be accepted unless required by applicable law.

To start a return, please contact our customer support team within the 60-day return period.

2. Return Eligibility

To be eligible for a return, the item must generally be:

  • In the same condition as when you received it;

  • Unused or only used for reasonable inspection;

  • Returned with original packaging, labels, accessories, instructions, and included components where applicable;

  • Accompanied by your order number or proof of purchase.

Items that are used, damaged, modified, incomplete, or returned without required components may be refused or may receive a partial refund where permitted by law.

3. How to Request a Return

To request a return, please email:

contact@meoi.store

Please include:

  • Your order number;

  • The product(s) you wish to return;

  • The reason for your return.

If your item arrives damaged, defective, or incorrect, please include clear photos or a short video showing the issue.

Please do not send any products back before receiving return authorization and instructions from Meoi.

Returns sent without prior approval, or sent to an incorrect address, may not be accepted.

If your return request is approved, we will provide the correct return address and instructions.

Approved returns should be shipped within 14 days after receiving return authorization.

4. Return Shipping

For returns due to:

  • Change of mind;

  • Personal preference;

  • Ordering the wrong item;

  • Compatibility issues;

  • Incorrect size or variant selection;

the customer is responsible for return shipping costs.

Original shipping fees are not refundable in these situations.

If the product is confirmed to be:

  • Defective;

  • Damaged upon arrival;

  • Incorrectly shipped due to our mistake;

Meoi will cover reasonable return shipping costs when a return is required.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returns without tracking information.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery, so we can quickly review and resolve the issue.

Please provide:

  • Photos or videos showing the problem;

  • Your order number;

  • A description of the issue.

After reviewing your request, Meoi may provide:

  • Troubleshooting assistance;

  • A replacement item;

  • Store credit;

  • A refund.

If the issue is confirmed to be caused by our error, you will not be charged for the approved solution.

6. Items That May Not Be Returnable

Unless required by applicable law or due to defects or mistakes by Meoi, we generally cannot accept returns for:

  • Gift cards;

  • Digital products after access or download;

  • Personalized or customized products;

  • Made-to-order products;

  • Perishable goods;

  • Opened or used personal care, hygiene, or sanitary products;

  • Hazardous materials, flammable liquids, or gases;

  • Items marked as "Final Sale";

  • Free promotional gifts;

  • Products damaged due to misuse, accidents, improper care, unauthorized repairs, modifications, or failure to follow instructions.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

7. Exchanges

If you would like to exchange an item, please contact us first.

Depending on product availability and your situation, Meoi may:

  • Arrange a replacement;

  • Ask you to return the original item and place a new order.

Any price differences or additional shipping costs may apply unless the exchange is caused by an error from Meoi.

8. Refunds

Once we receive and inspect your approved return, or approve a refund without requiring a return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Refund processing time:

5-10 business days

Please note that banks and payment providers may require additional time to process and display refunds.

If you have not received your refund after 10 business days from approval, please contact us at:

contact@meoi.store

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist you, but changes or cancellations cannot always be guaranteed once an order has entered processing or has already been shipped.

After shipment, the return process described in this policy will apply.

10. Refused, Unclaimed, or Undeliverable Packages

If a package is:

  • Refused by the customer;

  • Unclaimed;

  • Returned due to an incorrect or incomplete shipping address provided by the customer;

any return shipping fees or carrier charges may be deducted from the refund where permitted by law.

Please contact us immediately if you notice an address error.

11. Consumer Rights

This Return & Refund Policy is provided in addition to any mandatory rights available under applicable consumer protection laws.

If applicable law provides additional rights or protections that cannot be waived, those requirements will apply.

12. Contact Information

For questions regarding returns or refunds, please contact us:

Brand: Meoi

Email: contact@meoi.store

Website: meoi.store